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Dicey Dungeons Tech Support

Are you having trouble running Dicey Dungeons on your computer? Here’s some troubleshooting for some common issues!


Distorted text

Some players have reported distorted or unreadable text on some machines. It can look different on different machines, but the cause is usually the same - out of date drivers for integrated Intel graphics cards.

Follow this guide to identify and update your drivers: How to identify your drivers

Or, see a complete list of intel driver downloads here: Intel Download Center

Installing updated drivers will usually fix this issue for virtually everyone! If you’ve done that, though, and you’re still seeing distorted text, keep reading.

Unfortunatly, some computer manufacturers won’t allow you to update graphics drivers for integrated graphics cards, or may tell you that your drivers are up to date even if they aren’t. In those cases, you could try searching for the make and model of your machine plus the word “drivers”, and seeing if anything comes up. But sometimes in these cases, you just might not be able to install new drivers.

I’m working on a compatibility mode version of Dicey Dungeons that should be ready for the game’s launch, which will use ANGLE (Direct3D) rendering instead of OpenGL. I will update this page with more information on that once it’s available!


Error messages containing the word "lime"

If you’re on windows, and you see an error message reading “Could not load module lime@lime_application_create__prime”, then it means that the game cannot find the lime library (lime.ndll) that it needs to run.

The most likely reason for this is due to an overzealous antivirus program, which might be deleting files that the game needs.

Personally, I am not a fan of antivirus software, because a lot of antivirus software will agressively report “false positives” like this, which causes a problem for legitimate software developers. Many security experts now no longer recommend using antivirus software beyond what comes with your computer already.

If you feel comfortable doing so, you can fix this issue by disabling your antivirus software, and deleting and redownloading the game.


Dicey Dungeons and Refunds

Ideally I would be able to get the game working for as everyone who wants to play it, but that’s not always possible. If the game isn’t working for you, then I’m very sorry. I encourage you to get a refund:

Steam's refund process
itch.io refund process

My policy is that refunds should be an automatic and argument free process in cases where the game isn’t working correctly. If you are having trouble with getting a refund with either steam or itch, let me know and I’ll try to help. (You can contact me by email here, or on twitter, @terrycavanagh.)